Active Incident

Updated a few seconds ago

Site DisruptionsService Disruption

Incident Status

Service Disruption

Components

Websites, Services, Support

Container

Membership Sites, Legacy API, REST API, Email System, Import System, Phone System, Ticketing System, Address Verification, Reporting


November 21, 2025 2:08PM EST
MONITORING

Systems are operating normally and sites are accessible. We are continuing to monitor.

November 18, 2025 9:55AM EST
MONITORING

A fix has been implemented by Cloudflare and the sites are coming back to normal. We are continuing to monitor for errors to ensure all services are back to normal.

November 18, 2025 9:32AM EST
INVESTIGATING

Cloudflare team is working on a fix and you may encounter site disruptions. We apologize for the inconvenience caused.

November 18, 2025 7:35AM EST
MONITORING

We are seeing services recover, but customers may continue to observe higher-than-normal error rates as Cloudflare continues their remediation efforts.

November 18, 2025 7:07AM EST
IDENTIFIED

At around 7:00 AM Eastern Time, Cloudflare experienced an outage affecting all hosted sites, making them inaccessible. For ongoing updates, please visit: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7.

Websites




Service Disruption

Services




Service Disruption

Support




Service Disruption

0

Upcoming Maintenances

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Amazon Web Services

Zendesk

History (Last 7 days)

Members and Admins experiencing "Sorry, you have been blocked" messagesOperational

Incident Status

Operational


Components

Websites, Services, Support


Container

Membership Sites, Legacy API, REST API, Email System, Import System, Phone System, Ticketing System, Address Verification, Reporting



November 21, 2025 2:07PM EST
RESOLVED

Resolved.

November 21, 2025 1:28PM EST
MONITORING

YourMembership front-end and back-end sites were inaccessible for a short time between 1:10pm and 1:25pm Eastern Time (US) due to a maintenance issue with security infrastructure provider Cloudflare. We are monitoring and mitigating this situation and its impact. For updates from Cloudflare, visit https://www.cloudflarestatus.com/.

October 29, 2025 3:16PM EDT
MONITORING

ALL YOURMEMBERSHIP SYSTEMS ARE OPERATIONAL. In response to increasing and evolving cyber threats that specifically target nonprofit organizations, Momentive Software has implemented enhanced security protocols for the YourMembership platform. These protocols decrease the likelihood that our clients become victims of cyberattacks. They may also temporarily block legitimate user activity at a higher rate than normal. Our technical and security teams are actively working to configure the security protocols to minimize the impact to legitimate users while maintaining a high level of security against malicious actors. A member who experiences a block may try the action again after waiting about 5 minutes and/or clear browser cache.