Websites, Services, Support
Membership Sites, Legacy API, REST API, Email System, Import System, Phone System, Ticketing System, Address Verification, Reporting
October 15, 2025 12:23PM EDT
[Resolved] All errors related to restricted access on certain areas of the sites have now been resolved.
Thank you for your patience and understanding.
October 9, 2025 12:30AM EDT
[Identified] A solution has been deployed to address the intermittent errors that were preventing some of your members from submitting contact forms and registering for events.
We’re continuing to work on resolving the remaining intermittent issues related to custom form submissions and will notify you once the fix is in place.
October 7, 2025 11:45AM EDT
[Identified] We’re aware of recurring errors that may be preventing some of your members from submitting contact/custom forms or registering for events.
Our team is actively working to resolve the issue, and we’ll notify you once it’s fixed.
October 6, 2025 4:35PM EDT
[Monitoring] A security update designed to prevent bot activity had inadvertently also blocked certain legitimate admin actions, causing the admin user to receive a "block" error. The root cause has been identified and a fix has been deployed, and we are no longer seeing issues related to this cause. Note that this issue only affected admin users. Member- and public-facing functionality is operating normally. We are monitoring system performance closely to ensure no remaining underlying issues.
October 6, 2025 12:10PM EDT
[Monitoring] A solution has been deployed to mitigate intermittent errors that prevented some clients from normal activity in YourMembership. Our team is monitoring the system closely to identify and resolve any remaining causes.
October 6, 2025 11:10AM EDT
[Investigating] We are aware of recurring errors preventing clients from normal activity. Our team is investigating.
October 2, 2025 11:45AM EDT
[Monitoring] As of 11:30am Eastern Time, errors have decreased significantly.
The issues on the payment and invoice pages were caused by increased security restrictions introduced yesterday to protect against high-volume credit card testing. These security settings have been optimized to allow legitimate activity to continue.
Intermittent errors on other pages have also reduced, and we are continuing to investigate the root cause. We are closely monitoring the situation and appreciate your patience as we work toward a full resolution.
October 2, 2025 10:44AM EDT
[Investigating] At approximately 9:30AM eastern we started getting reports of errors restricting access to certain areas of the sites. We are actively investigating the issue and will report more information as soon as we have it. Thank you for your patience.
