Active Incident

Updated a few seconds ago

Members and Admins experiencing "Sorry, you have been blocked" messagesOperational

Incident Status

Operational

Components

Websites, Services, Support

Container

Membership Sites, Legacy API, REST API, Email System, Import System, Phone System, Ticketing System, Address Verification, Reporting


October 29, 2025 3:16PM EDT
[Monitoring] Operational

ALL YOURMEMBERSHIP SYSTEMS ARE OPERATIONAL. In response to increasing and evolving cyber threats that specifically target nonprofit organizations, Momentive Software has implemented enhanced security protocols for the YourMembership platform. These protocols decrease the likelihood that our clients become victims of cyberattacks. They may also temporarily block legitimate user activity at a higher rate than normal. Our technical and security teams are actively working to configure the security protocols to minimize the impact to legitimate users while maintaining a high level of security against malicious actors. A member who experiences a block may try the action again after waiting about 5 minutes and/or clear browser cache.

Websites




Operational

Services




Operational

Support




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Amazon Web Services

Zendesk

History

No incidents in the last 7 days